Please check your spam folder as it may be the first time your email address has received a confirmation from us. If you have still not received the confirmation you can email us on bookings@jackwoodtravel.com. Please give as much booking information as possible.
All representatives will be in uniform, including a name badge; they will also be displaying an A4 sign displaying the name the service has been booked under.
Please contact email bookings@jackwoodtravel.com with the relevant changes and we will respond with confirmation of the change subject to availability.
If the airport is not listed then unfortunately we do not offer the service from that particular location at this time. We are expanding our product all the time so it may be a location we operate in the future.
Unfortunately not, pre seat bookings and requests are governed by the airline's terms and conditions of travel when you booked your tickets. Please contact your airline as they may offer this facility.
Our representatives are not insured to carry your heavy luggage for health and safety reasons. It is also a security requirement that you personally keep your hand luggage with you at all times and proceed through security checks in your possession.
You can email us on bookings@jackwoodtravel.com or phone on +44 (0)7889 803033 or +44 (0)1843 606028. Please contact your booking agent if you did not book directly with us.
Your Jackwood Travel representative may be able to arrange this in airports where we offer this facility subject to availability. You can pay on the day direct to our lounge.
No. Certain airlines will offer a pre-bookable option or this may be warranted on the class of ticket you have booked. Please refer to your airline for clarification.
A designated area will be arranged in advance for you, usually in departures area on outbound flights or if you arrive by car, at kerbside. We will confirm the arrangements when we telephone you prior to the meet.
The meeting arrangements are detailed on our website under the different services that are available please refer to the details under the service you have booked.
Your Jackwood Travel representative will assist you by speaking with the relevant airline. Any extra is your responsibility and not the responsibility of Jackwood Travel.
You need to ensure you keep in contact with your whereabouts on telephone number supplied on your confirmation, if you subsequently miss your flight or are denied boarding then any financial penalty imposed by the airline will have to be met by you.
Your Jackwood Travel representative will assist in arranging this but to guarantee special assistance boarding the aircraft you will need to contact the airline directly. This can be done by the agent that booked your flight. If you feel you need a wheelchair on the day, your Jackwood Travel representative will endeavour to assist but this cannot be guaranteed and is subject to availability.
We will stay with you until the scheduled departure time that we had been given. If you require us to stay longer further charges may apply, please see terms and conditions.
Please contact Jackwood Travel immediately and we will endeavour to assist. If the keys are not found then the cost of changing the locks will be charged to the renter.
